Grievance Mechanism Process

Last updated on 5 August 2021.

Complaints are processed if they meet the following criteria:

1. The complaint should relate to a potential, current or past investment in a portfolio company or project, by any one of Inspired Evolution’s funds under management.
2. The complaint should be filed by individuals and/or communities, or their representative, who believe that they are or may be directly and adversely affected by the company/project.
3. The complaint should include reference to the project, stating all the relevant facts including the harm suffered by or threat to the affected parties.
4. The complainant should at least have attempted to consult relevant authorities, stakeholders and/or company representatives and appointed advisors to ensure existing grievance mechanism processes or complaint procedures have been duly considered.

If you have an ESG grievance to submit, please carefully read through the criteria checklist mentioned above.  If these conditions are met, submit your grievance by email as follows:

1. In the body of the email, please provide the following information:
   • Name & Surname
   • Telephone and cell numbers
   • Email
   • Country
   • Related project/company
   • Description of complaint
2. Ensure the email heading is clearly marked “GRIEVANCE – [AND YOUR NAME]“.
3. Submit the email to “info@inspiredevolution.co.za“.

All grievances received via this mechanism in relation to any portfolio company and/or its business activities will be assessed and reasonable efforts will be made to ensure that valid grievances are tabled and dealt with appropriately and timeously.

Once the complaint has been accepted and the required information and documentation has been received and reviewed, feedback will be provided to the complainant regarding the proposed resolution together with an action plan and timeframe.

The complaint is considered to be closed when the actions in the proposal are satisfactorily implemented.  The details of the complaint and subsequent actions will be recorded and documented for future reference.